Gold City Jewelers in Rockville, MD Closed now

Reviews about Gold City Jewelers

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  October 12, 2019, by Tonya Faulkner
  I recently went into this store, for the 1st time, because they are close to my office, to have a pair of diamond earrings evaluated. My inquiry required the attention of the owner/" diamond expert", who was evidently more concerned with a couple in the store shopping for earrings, with another sales associate, than to see if he could help me. Once my earring got his attention, for less than 2 minutes I might add, he never addressed me directly, other than to ask if I had papers for the earrings and commenced to deliberate with the associate, who greeted me, in their native language. (I might add, I noticed that the couple who he was eager to get back to also spoke this language.) Again, never addressing me to even give me his thoughts. The associate, who was relatively nice and attentive, commenced to plug in numbers into a calculator, never telling me what was just said, and came back with a laughable figure. To top it off, I could not get a definitive explanation as to what constituted the figure. I knew going in that the earrings were not VVS or even VS, but I was looking for an expert opinion on if what I paid for them was fair. I could not get that here. This establishment is not customer service oriented once they determine that the amount of money you may, or may not, spend with them is not enough to be worth their time. I was not able to get the assistance I was seeking until I went to Jewelry Exchange of Maryland in Gaithersburg, where I will be taking all future business.