Lane Bryant in Rockville, MD Open now

Reviews about Lane Bryant

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  June 21, 2020, by Jessica Beard
  I get it: Retail is hard. It can be thankless (even degrading), customers can be nightmarish, and it never pays enough for the work involved. Because I know all this, I take care not to be one of those customers. But I expect a little common decency. First, the good: It's always clean, and they're fairly accommodating about returns. I've had a couple of very patient and friendly associates help me, Kayla and Suzanne. They deserve recognition. The bad: Aside from those two ladies, I don't think I've ever received a smile at this store. In fact, one of the associates who's always there makes me feel downright unwelcome with her looks. (Again, trust me: I know what it's like to want customers to just GO AWAY. But not when they're courteous and polite or just minding their own business?) Today one of the associates asked me if I needed any help. I said I was looking for a certain style bra in any color in a 46B. I've gained weight and inches around, but not in the cup size, and believe me, I'm insecure about it. She actually laughed and said "oh no, not in that size. Not in the store." As in, that's an oddball size and it's not reasonable to ask if it's in stock. When I worked in the Macy's Intimates dept, the response would've been "I can check the system to see if there are any in stock nearby or online." There would have been SOMETHING in stock, mind you, but I'd have made the offer regardless. Instead I walked away embarrassed from her and her associate friends (who were talking about how the music in the store was "sad wrist-cutting music") and ordered what bras I could find online, on my phone, before the sale was over. By then I could only find two on the whole site; half my cart went out of stock before I could finish my order. I wasted my time. More importantly, I think it's safe to say that bra size isn't something you want to be insensitive about, especially if your job is to *sell bras*. And this is a Lane Bryant. Is it unreasonable to expect a little sensitivity about body shape and size? I have tremendous hangups about my body, and Lane Bryant is not a place I expect to go and made to feel worse about them. There are cheaper places to shop. I consciously made the decision to drive to an inconvenient location and fight for parking to support a brick-and-mortar instead of shopping the bra sale online because I don't want everything to turn into Amazon. But making your customers feel antagonized and even mocked is not the way to keep your stores open, Lane Bryant. I will not be returning to this location and I will be looking to Torrid, ASOS, Forever 21, and Eloqui next time.
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  February 14, 2019, by Meghan Pettit
  I've been shopping in LB well over 15-16yrs atleast but the last few times I've shopped in the Rockville store I left out feeling mistreated. The ladies that have been working there have treated me as if I'm bothering them! Their people skills are at zero to say the least; which sucks because I absolutely love LB! Maybe headquarters need to revamp the hiring process...just saying!