Porcelanosa Maryland - Tiles, Kitchen and Bathroom in Rockville, MD Open now

Reviews about Porcelanosa Maryland - Tiles, Kitchen and Bathroom

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  April 03, 2020, by Patrick Carroll
  Do not order cabinets from Porcelanosa if you want to complete your project in a timely fashion. I needed to order some cabinets, flooring and tile backsplash and picked out my materials and started the ordering process in November. Well, it's well over half a year later and I finally got the order (at least most of it). I had all of the dimensions and plans for the cabinets ready to go so you would think it would be an easy order - they just need to take my plans and dimensions and start fabricating. I didn't need any design consulting or anything like that, just make the cabinets to my dimensions. Well after endless back and forth with the sales person where even the smallest questions would take a week or two weeks to get a response (if I was able to get a response at all), they finally started fabricating my cabinets in March. So about 4 months just to get this order into production. And that doesn't count the time for them to make them and the 5 weeks for them to ship them to the US. The cabinets finally arrived and I went to pick them up and they were missing a transition piece. After lots of back and forth nobody seems to know where it is so they had to order it from Spain. It was supposed to be shipped by air, delivered to my house but somehow got loaded on the slow boat and will take 4 weeks. So now it's on me to rent a truck again just to go pick up this transition piece that was supposed to have already been there. Seems like a complete lack of communication and caring. The quality of the cabinets I got was great, but if I knew what I was signing up to wait for I would never have given Porcelanosa any of my money. My house has been a mess in renovation for almost a year now just waiting on these things. Absolutely no urgency on their end to deliver in a prompt manner regardless of how much money you are spending.
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  January 23, 2019, by Wendy Korrick
  In 3 out of 4 cases, Porcelanosa provided deficient or incomplete products. 1. 2 differently sized sinks manufactured at different periods of time - one was a discontinued model with a different logo. The customer was accused of dishonesty when trying to explain this in a series of emails to the warehouse personnel. (The marble top cut-out for the 2 sinks was based on one unpacked sink.) Only when we unpacked the second box, did we see the problem. The warehouse manager accused us of dishonesty. It took multiple calls to multiple parties to get their trouble-shooter to come to the house to try to rectify the problem. (They had wanted us to disassemble the vanity and bring all to their warehouse. One self pick-up, based on the premise that the boxes had already been checked, is enough!) 2. Shower parts missing in packed box. (Again, there was no responsible checking at the warehouse.) 3. Another problem with missing parts. 4. Only problem-free product: a mirror. Patronize at your own risk. Terrible customer service! Your salesperson is very disconnected with the warehouse personnel.